We have determined that your account has been compromised using a Key Logger or Trojan virus which can be used to obtain the account name and password of Battle.net or World of Warcraft accounts used on that computer, or through means such as account details scamming via malicious websites or e-mail.
To ensure the security of your account, we recommend following the Security Checklist on our Account Security Site, which can all be found at:
http://eu.battle.net/security/
We will require you to contact us from a new e-mail address, so that we can change your Battle.net account name.
Please provide us with the following, via our webform: https://eu.blizzard.com/support/webform.xml
- Battle.net Account Name: The current account name (email address) you are using to login.
- NEW Battle.net Account Name: (we will need you to provide us with an e-mail address not currently registered to a Battle.net account.)
- Name: The full name that the account was created with.
- Address: The address information given when the account was created.
- Confirmation that your PC has been checked for viruses.
If you are unable to use our webform, you can also send the above required information by post:
Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France
Once we have received this information, we will be able to process your account further.
Please be advised that further incidents of unauthorised access may lead to additional suspensions and loss of characters, items and gold, all of which can be avoided by following the preventive measures on the Account Security Site.
If you wish to review our current Rules and Policies for World of Warcraft and Battle.net, they can be found at:
http://eu.blizzard.com/support/index/wow_policy
http://eu.blizzard.com/en-gb/company/about/termsofuse.html
Kind regards,
Yrexis
In-Game Services
Vad ber dom mig egentligen att göra?
we can't spend our lifes waiting to live
